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DeepL is an artificial intelligence (AI) company that specializes in language translation services. It offers a neural machine translation (NMT) engine capable of providing high-quality translations across multiple languages. DeepL’s translation engine is known for its accuracy, natural-sounding translations, and ability to understand context.

Before setting up

Before you can connect you need to make sure that:

  • You have a DeepL account.
  • You have an API key for your DeepL account. It can be found under account settings in DeepL.


  1. Navigate to apps and search for DeepL. If you cannot find DeepL then click Add App in the top right corner, select DeepL and add the app to your Blackbird environment.
  2. Click Add Connection.
  3. Name your connection for future reference e.g. ‘My DeepL connection’.
  4. Fill in the API key to your DeepL account.
  5. Click Connect.




  • Translate Translate text
  • Translate document Translate a document, including XLIFF files of 1.2 and 2.1 versions


  • Export glossary Export glossary
  • Import glossary Import glossary



The example above shows a bird that is triggered as soon as an article is published in Zendesk, said article is then exported as an HTML document and translated through DeepL before being imported back into Zendesk. The DeepL translation also considers as guardrail a Glossary that has been exported from Microsoft Excel.


Do you want to use this app or do you have feedback on our implementation? Reach out to us using the established channels or create an issue.