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Customer.io

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Customer.io is a platform that enables businesses to send targeted and personalized messages to their customers via various communication channels such as email, SMS, and push notifications. It allows businesses to create automated campaigns based on user behavior, preferences, and interactions with the company’s website or app.

Before setting up

Before you can connect you need to make sure that:

  • You have a Customer.io account and have either admin or workspace manager rights.
  • You have an API key for your Customer.io account. You can find your API credentials in Customer.io under Settings > Account Settings > API Credentials. More information about API keys can be found here.

Connecting

  1. Navigate to apps and search for Customer.io. If you cannot find Customer.io then click Add App in the top right corner, select Customer.io and add the app to your Blackbird environment.
  2. Click Add Connection.
  3. Name your connection for future reference e.g. ‘My Customer.io connection’.
  4. Fill in the API key to the Customer.io instance you want to connect to.
  5. Click Connect.

CustomerioBlackbirdConnection

Actions

  • Get translation of a broadcast message Get information about a translation of message in a broadcast
  • Get translation of a newsletter Get information about a translation of an individual newsletter. Also includes file as HTML document in output
  • Get translation of a transactional message Get information about a translation of an individual transactional message
  • List snippets List all snippets in the workspace
  • Update a translation of a broadcast message Update a translation of a specific broadcast action
  • Update snippet Update the name or value of a snippet
  • Update translation of a newsletter Update the translation of a newsletter variant
  • Update translation of a transactional message Update the body and other data of a specific language variant for a transactional message
  • Get a translation of a campaign message Getting a translation of a campaign message
  • Update a translation of a campaign message Updating a translation of a campaign message

Polling

  • On broadcast created or updated Triggered when a new broadcast was created or updated
  • On newsletter created or updated Triggered when a newsletter is created or updated
  • On campaign message created or updated Triggered when a campaign message is created or updated
  • On transactional message created or updated Triggered when a transactional message is created or updated

Feedback

Do you want to use this app or do you have feedback on our implementation? Reach out to us using the established channels or create an issue.