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Microsoft 365 Email (Outlook)

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Microsoft 365 Email is a personal information manager software system that allows users to manage their emails.

Before setting up

Before you can connect you need to make sure that you have a Microsoft 365 account.

Connecting

  1. Navigate to apps and search for Microsoft 365 Email.
  2. Click Add Connection.
  3. Name your connection for future reference e.g. ‘My organization’.
  4. Click Authorize connection.
  5. Follow the instructions that Microsoft gives you, authorizing Blackbird.io to act on your behalf.
  6. When you return to Blackbird, confirm that the connection has appeared and the status is Connected.

Connecting

Actions

  • List most recent messages returns messages received during past hours. If number of hours is not specified, messages received during past 24 hours are listed. To retrieve messages from specific mail folder (e.g. inbox), specify the respective parameter.
  • Get message retrieves specific email from your mailbox.
  • List attached files retrieves a list of files attached to a message.
  • List mail folders.
  • Create draft message creates a draft of a new message. This action is useful when you need to make updates to your email later in the flow (for example, adding attachments in a loop) or when you need it to be reviewed by person later.
  • Attach file to draft message.
  • Update draft message subject.
  • Update draft message body.
  • Add recipients to draft message adds one or more email recipients to an existing recipients list of a draft message.
  • Remove recipients from draft message removes one or more email recipients from an existing recipients list of a draft message.
  • Send draft message.
  • Send new message creates a new message and send it in one action.
  • Forward message.
  • Reply to a message.
  • Delete message deletes sent or draft message.

Events

  • On email created is triggered when a new email is created in specified mail folder.
  • On email updated is triggered when an email is updated in specified mail folder.
  • On email received is triggered when a new email is received in inbox folder.
  • On email with files attached received is triggered when an email with file attachments is received in inbox folder.

Example

example

Here, whenever an email is received we perform email content classification using one of Cohere’s models and then, based on its prediction, forward the message to a specific customer support specialist.