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Salesforce Knowledge

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Salesforce as a CMS or knowledge base offers robust tools for managing and disseminating content, enabling organizations to create, organize, and share information efficiently. It integrates with the CRM to provide a seamless experience for managing customer interactions and support documentation. The platform includes features like customizable templates, real-time collaboration, powerful search capabilities, and analytics to track content performance. These tools help businesses maintain a comprehensive and accessible knowledge base, improving customer service and internal knowledge management.

Actions

Article

  • List all master knowledge articles List all master knowledge articles
  • List all published articles translations List all published articles translations
  • List all published articles List all published articles
  • List knowledge article versions List knowledge article versions
  • Get article info Get article info by id
  • Get articles not translated in language Get articles not translated in specific language
  • Get all article content as object Get all article content as object by id
  • Get article custom content as object Get article custom content only as object by id
  • Get article content as HTML file Get article content as HTML file by id
  • Translate knowledge article from HTML file Translate knowledge article from HTML file
  • Submit knowledge article to translation Submit knowledge article to translation
  • Publish knowledge article draft Publish knowledge article draft
  • Create draft for knowledge article Create draft for knowledge article
  • Update knowledge article field Update knowledge article field
  • Get knowledge language settings Get knowledge language settings

Feedback

Do you want to use this app or do you have feedback on our implementation? Reach out to us using the established channels or create an issue.