Salesforce Knowledge
Salesforce as a CMS or knowledge base offers robust tools for managing and disseminating content, enabling organizations to create, organize, and share information efficiently. It integrates with the CRM to provide a seamless experience for managing customer interactions and support documentation. The platform includes features like customizable templates, real-time collaboration, powerful search capabilities, and analytics to track content performance. These tools help businesses maintain a comprehensive and accessible knowledge base, improving customer service and internal knowledge management.
Actions
Article
- List all master knowledge articles
- List all published articles’ translations
- List all published articles
- List knowledge article versions
- Get article info
- Get articles not translated in language
- Get all article content as object
- Get article custom content as object
- Get article content as HTML file
- Translate knowledge article from HTML file
- Submit knowledge article to translation
- Publish knowledge article draft
- Create draft for knowledge article
- Update knowledge article field
- Get knowledge language settings
Feedback
Do you want to use this app or do you have feedback on our implementation? Reach out to us using the established channels or create an issue.