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Document360

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Document360 is a knowledge base platform for building and publishing product documentation and help centers. Use this app to manage your knowledge base articles — create them, update translations, publish changes, and automate the translation workflow.

Getting started

Section titled “Getting started”

You’ll need:

  1. A Document360 account with access to your knowledge base
  2. An API token — go to Settings > Knowledge base portal > API tokens in Document360 and create one for your project
  3. Your API hub URL — the default is https://apihub.document360.io, or https://apihub.us.document360.io if your knowledge base is in the United States

Connecting

Section titled “Connecting”
  1. Search for Document360 in the Apps section
  2. Click Add connection
  3. Give it a name you’ll recognize (e.g., “Product knowledge base”)
  4. Enter your API hub URL and API token
  5. Click Connect
  6. Verify the connection successfully created

connecting to Document360

Actions

Section titled “Actions”

Articles

Section titled “Articles”
  • Search articles — Find articles in your knowledge base. Filter by language, publication status, or when they were last changed.
  • Create article — Add a new article. You can publish it right away or save it as a draft first.
  • Get article info — See the full details of one article, including its title, status, translations, and any custom information.
  • Download article — Export an article’s content as a file ready for translation. Pass it to any translation tool and then upload the result back.
  • Update article — Change an article’s content, title, or other details. Perfect for uploading translated versions or making updates.
  • Publish article — Make an article or translation go live on your knowledge base.

Workspaces

Section titled “Workspaces”
  • Search workspaces — See all versions of your knowledge base and which languages each one supports.
  • Search workspace locales — View the languages available in a specific knowledge base version.

Custom fields

Section titled “Custom fields”
  • Search custom fields — Find any custom fields your knowledge base uses.

Events

Section titled “Events”
  • On articles created — Triggers when new articles are added to your knowledge base. You can filter by language, publication status, or visibility.
  • On articles published — Triggers when articles are published or updated. You can filter by language or visibility.